Refund & Return Policy
Last Updated: June 2026
Overview
At ZISORO, customer satisfaction is our top priority. We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Eligibility for Returns
A return request may be accepted under the following conditions:
- Wrong product delivered.
- Product received in damaged condition.
- Product received with missing parts or accessories.
- Manufacturing defect in the product.
Non-Returnable Items
- Opened or used products.
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
- Products purchased during special clearance or promotional sales.
Return Request Period
Customers must report any damaged, defective, or incorrect product within 7 days of receiving the order.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, refunds will be processed within 5-10 business days to the original payment method used during the purchase.
Replacement Policy
In certain cases, ZISORO may provide a replacement product instead of a refund, depending on product availability and the nature of the issue.
Cancellation Policy
Orders can be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.
Shipping Charges
Shipping charges are generally non-refundable unless the return is caused by an error from ZISORO or a damaged/incorrect product delivery.
How to Request a Return or Refund
To initiate a return or refund request, please contact us with:
- Your Order Number
- Product Details
- Reason for Return
- Photos or Videos of the Product (if damaged or defective)
Contact Information
Store Name: ZISORO
Phone: +91 9813652262
Email: zisorohelp@gmail.com
Website: https://zisoro.store
Policy Updates
ZISORO reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page.