Refund & Return Policy

Last Updated: June 2026

Overview

At ZISORO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

Products may be eligible for return if:

• The item received is damaged or defective.
• The wrong product was delivered.
• The product is missing parts or accessories.
• The item is returned in its original condition and packaging.

Non-Returnable Items

• Opened or used wellness, healthcare, or personal care products.
• Products damaged due to misuse by the customer.
• Items returned without original packaging.
• Products purchased during special clearance sales unless damaged on arrival.

Return Request Timeline

Customers must report damaged, defective, or incorrect products within 7 days of receiving the order.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Replacement Policy

In cases of damaged, defective, or incorrect products, ZISORO may provide a replacement instead of a refund whenever applicable.

Cancellation Policy

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.

Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an error made by ZISORO or a damaged/incorrect product delivery.

How To Request A Return

To initiate a return or refund request, please contact our support team with:

• Your Order Number
• Product Details
• Reason for Return
• Photos of the Product (if damaged or defective)

Contact Information

Store Name: ZISORO

Phone: +91 9813652262

Email: zisorohelp@gmail.com

Website: https://zisoro.store

Policy Updates

ZISORO reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be posted on this page.